FAQs
About the Plants
For information regarding products from the Merch section, please refer to the About Merch page.
Are all plants rooted?
Yes, all our plants are rooted in various substrates, which will be specified in the product description. Occasionally, we may offer unrooted cuttings, and these will be clearly indicated in both the item name and description.
How should I handle and care for my new plant(s)?
Upon receiving your plant(s), we recommend inspecting the entire plant carefully, paying special attention to the roots. To help your plant acclimate to its new environment, we suggest keeping it in its original substrate for at least 1-2 weeks before making any changes.
Are these plants newly imported to Canada?
No, we do not sell newly imported plants.
What should I do if I have issues with my new plant(s)?
If you experience any issues, please take clear photos (or videos) of the plant upon arrival. Contact us within the first week of receiving your plant(s)—the sooner, the better! You can reach us through our website’s contact form or email us at info@planthappens.com
Shipping
Do you ship internationally?
We currently ship across Canada and the continental USA.
Do you ship to PO boxes?
Unfortunately, we are unable to ship to PO boxes at this time.
Can I pick up locally?
Yes! If you are in the Metro Vancouver area, you can pick up your order in Richmond, BC. Simply select the 'Local Pickup' option at checkout and collect your order within 7 days.
What is the shipping method?
We ship using Purolator, UPS, and FedEx, depending on the order. To ensure your plants arrive safely, we only offer express shipping (1-2 business days), as prolonged transit times can be harmful to plants.
USA-Canada Tariffs & Customs
Are there any additional duties or tariffs for US customers?
Yes, duties are determined and recalculated by the US Department of Customs, and customers are responsible for any applicable fees. These charges are not included in the purchase price and must be paid upon delivery if required.
Can customs inspections or delays occur?
Yes, customs inspections are random and unpredictable. While we do our best to ensure a smooth shipping process, we are not responsible for any delays caused by customs processing. If your order experiences a delay, we appreciate your patience and recommend checking with the shipping provider for updates.
Return Policy
Can I return my plant(s)?
We accept returns only under the following conditions:
- The plant(s) arrived dead.
- We are notified within 7 days of receiving the order.
- Clear photos taken upon arrival are provided as proof.
Please note that we are not responsible for damages that may occur during shipping. While we take great care in packaging, minor damage can sometimes happen. We do not offer full refunds for partial damage, but please don’t hesitate to reach out with any concerns—we’re happy to help!
How do I get in touch?
You can contact us through our website’s contact form or email us at info@planthappens.com